Terms and Conditions
These Terms and Conditions are a binding agreement between you and RAV-AMAN LLC, a Texas limited liability company, doing business as Master Key Professional Development (“Master Key,” “we,” “us”). By creating an account, checking “I agree,” purchasing, enrolling, accessing, or using any course, webinar, exam, community, or other product on this website, you agree to these Terms and to the Privacy Policy. If you do not agree, do not create an account and do not buy or start anything. If you sign a separate written or SignWell agreement for a specific product, that signed agreement controls that product if it conflicts with these Terms.
No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and Our acceptance of that offer is deemed to occur upon Our sending a confirmation email to you indicating that your order has been accepted.
No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and Our acceptance of that offer is deemed to occur upon Our sending a confirmation email to you indicating that your order has been accepted.
1. Definitions and Interpretation
In this Agreement the following terms shall have the following meanings:
"Account": means collectively the personal information, Payment Information and credentials used by Users to access Paid Content and / or any communications System on the Website;
"Content": means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;
"Facilities": means collectively any online facilities, tools, services or information that Master Key Professional Development makes available through the Website either now or in the future;
"Services": means the services available to you through this Website, specifically use of the Master Key Professional Development proprietary e-learning platform;
"Payment Information": means any details required for the purchase of Services from this Website. This includes, but is not limited to, credit / debit card numbers and bank account numbers;
"Premises": means the registered office of RAV-AMAN LLC.
"User" / "Users": means any person who accesses the Website.
"We/Us/Our": means RAV-AMAN LLC, a Texas limited liability company, doing business as Master Key Professional Development.
2. Age Restrictions
You must be at least 18 and able to make a contract. Payment information must be provided by you.
3. Business Customers
These Terms and Conditions also apply to customers procuring Services in the course of business.
4. Intellectual Property
4.1 Subject to the exceptions in Clause 5 of these Terms and Conditions, all Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Master Key Professional Development, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by United States copyright and trademark law and other applicable laws.
4.2 Subject to Clause 6 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given Our express written permission to do so.
4.2 Subject to Clause 6 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given Our express written permission to do so.
5. Third Party Intellectual Property
5.1 Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.
5.2 Subject to Clause 6 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.
5.2 Subject to Clause 6 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.
6. Fair Use of Intellectual Property
Materials on this website may be used only as allowed by the limited license in these Terms or by a separate written permission from Master Key. United States copyright law applies. Fair use is a narrow defense determined by a court. It is not a right to copy, share, or teach our courses.
7. Links to Other Websites
This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Master Key Professional Development or that of Our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.
8. Links to this Website
Those wishing to place a link to this Website on other sites may do so only to the home page of the site www.masterkeyprofessionaldevelopment.com without Our prior permission. Deep linking (i.e. links to specific pages within the site) requires Our express written permission. To find out more please contact Us by email at Team@MasterkeyProfessionalDevelopment.com
9. Use of Communications Facilities
9.1 When using any System on the Website you should do so in accordance with the following rules. Failure to comply with these rules may result in your Account being suspended or closed:
- 9.1.1 You must not use obscene or vulgar language;
- 9.1.2 You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
- 9.1.3 You must not submit Content that is intended to promote or incite violence;
- 9.1.4 It is advised that submissions are made using the English language as We may be unable to respond to enquiries submitted in any other languages;
- 9.1.5 The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;
- 9.1.6 You must not impersonate other people, particularly employees and representatives of Master Key Professional Development or Our affiliates; and
- 9.1.7 You must not use Our System for unauthorised mass-communication such as "spam" or "junk mail".
9.2 You acknowledge that Master Key Professional Development reserves the right to monitor any and all communications made to Us or using Our System.
9.3 You acknowledge that Master Key Professional Development may retain copies of any and all communications made to Us or using Our System.
9.4 You acknowledge that any information you send to Us through Our System may be modified by Us in any way and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon Our use of such information must be communicated to Us in advance and We reserve the right to reject such terms and associated information.
9.3 You acknowledge that Master Key Professional Development may retain copies of any and all communications made to Us or using Our System.
9.4 You acknowledge that any information you send to Us through Our System may be modified by Us in any way and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon Our use of such information must be communicated to Us in advance and We reserve the right to reject such terms and associated information.
10. Accounts
10.1 In order to procure Services on this Website and to use certain other parts of the System, you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Website as We may not require payment information until you wish to make a purchase. By continuing to use this Websiteyou represent and warrant that:
- 10.1.1 all information you submit is accurate and truthful;
- 10.1.2 you have permission to submit Payment Information where permission may be required; and
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10.1.3 you will keep this information accurate and up-to-date. Your creation of an Account is further affirmation of your representation and warranty.
10.2 It is recommended that you do not share your Account details, particularly your username and password. We accept no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.
10.3 If you have reason to believe that your Account details have been obtained by another person without consent, you should contact Us immediately to suspend your Account and cancel any unauthorised orders or payments that may be pending. Please be aware that orders or payments can only be cancelled up until provision of Services has commenced. In the event that an unauthorised provision commences prior to your notifying Us of the unauthorised nature of the order or payment then you shall be charged for the period from the commencement of the provision of services until the date you notified us and may be charged for a billing cycle of one month
10.4 When choosing your username you are required to adhere to the terms set out above in Clause 9. Any failure to do so could result in the suspension and/or deletion of your Account.
10.3 If you have reason to believe that your Account details have been obtained by another person without consent, you should contact Us immediately to suspend your Account and cancel any unauthorised orders or payments that may be pending. Please be aware that orders or payments can only be cancelled up until provision of Services has commenced. In the event that an unauthorised provision commences prior to your notifying Us of the unauthorised nature of the order or payment then you shall be charged for the period from the commencement of the provision of services until the date you notified us and may be charged for a billing cycle of one month
10.4 When choosing your username you are required to adhere to the terms set out above in Clause 9. Any failure to do so could result in the suspension and/or deletion of your Account.
11. Termination and Cancellation of Accounts
11.1 Either Master Key Professional Development or you may terminate your Account. If We terminate your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, We reserve the right to terminate without giving reasons.
11.2 If We terminate your Account, any current or pending orders or payments on your Account will be cancelled and provision of Services will not commence.
11.2 If We terminate your Account, any current or pending orders or payments on your Account will be cancelled and provision of Services will not commence.
12. Services, Pricing and Availability
12.1 Whilst every effort has been made to ensure that all general descriptions of Services available from Master Key Professional Development correspond to the actual Services that will be provided to you, We are not responsible for any variations from these descriptions as the exact nature of the Services may vary depending on your individual requirements and circumstances. This does not exclude Our liability for mistakes due to negligence on Our part and refers only to variations of the correct Services, not different Services altogether. Please refer to sub-Clause 13.8 for incorrect Services.
12.2 Where appropriate, you may be required to select the required Plan of Services.
12.3 We neither represent nor warrant that such Services will be available at all times and cannot necessarily confirm availability until confirming your Order. Availability indications are not provided on the Website.
12.4 All pricing information on the Website is correct at the time of going online. We reserve the right to change prices and alter or remove any special offers from time to time and as necessary.
12.5 In the event that prices are changed during the period between an order being placed for Services and Us processing that order and taking payment, then the price that was valid at the time of the order shall be used.
12.2 Where appropriate, you may be required to select the required Plan of Services.
12.3 We neither represent nor warrant that such Services will be available at all times and cannot necessarily confirm availability until confirming your Order. Availability indications are not provided on the Website.
12.4 All pricing information on the Website is correct at the time of going online. We reserve the right to change prices and alter or remove any special offers from time to time and as necessary.
12.5 In the event that prices are changed during the period between an order being placed for Services and Us processing that order and taking payment, then the price that was valid at the time of the order shall be used.
13. Orders and Provision of Services
13.1 No part of this Website constitutes a contractual offer capable of acceptance. Your order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acceptance is indicated by Us sending to you an order confirmation email. Only once We have sent you an order confirmation email will there be a binding contract between Master Key Professional Development and you.
13.2 Order confirmations under sub-Clause 13.1 will be sent to you before the Services begin and shall contain the following information:
13.2 Order confirmations under sub-Clause 13.1 will be sent to you before the Services begin and shall contain the following information:
- 13.2.1 Confirmation of the Services ordered including full details of the main characteristics of those Services;
- 13.2.2 Fully itemised pricing for the Services ordered including, where appropriate, taxes, delivery and other additional charges;
- 13.2.3 Relevant times and dates for the provision of the Services;
- 13.2.4 User credentials and relevant information for accessing those services.
- 13.4 Payment for the Services shall be taken via your chosen payment method, immediately for any setup fee that corresponds to the service plan you purchased and at the same day of each subsequent month (“billing cycle”) for charges accrued during the previous month (“billing cycle”) AND/OR as indicated in the order confirmation you received.
- 13.5 We aim to fulfill your Order within 2-3 working days or if not, within a reasonable period following your Order, unless there are exceptional circumstances. If we cannot fulfill your Order within a reasonable period, we will inform you at the time you place the Order by a note on the relevant web page or by contacting you directly after you place your Order. Time is not of the essence of the Contract, which means we will aim to fulfill your Order within any agreed timescales but this is not an essential term of the Contract and we will not be liable to you if we do not do so.
- 13.6 Master Key Professional Development shall use all Our reasonable endeavors to provide the Services with reasonable skill and care, commensurate with best trade practice.
- 13.7 In the event that Services are provided that are not in conformity with your order and thus incorrect, you should contact Us immediately to inform Us of the mistake. We will ensure that any necessary corrections are made within thirty (30) working days.
- Additional terms and conditions may apply to the provision of certain Services. You will be asked to read and confirm your acceptance of any such terms and conditions when completing your Order.
- 13.8 Master Key Professional Development provides technical support via our online support forum and/or phone. Master Key Professional Development makes every effort possible to respond in a timely manner but we do not guarantee a particular response time.
14. Cancellation, refunds, and billing
14.1 All sales are final once enrollment is confirmed and access is made available, except where Texas or federal law requires otherwise. Change of mind, not logging in, not watching the videos, missing a call or webinar, or deciding the material is not for you does not create a refund.
14.2 Plus is free for 30 days from enrollment. If you do not cancel before the trial ends, you authorize RAV-AMAN LLC, doing business as Master Key Professional Development, to charge $50.00 plus applicable tax each month after that, on a recurring basis, until you cancel. Elite has no free trial. When you enroll in Elite you authorize a recurring charge of $100.00 plus applicable tax each month until you cancel.
14.3 You cancel in your account billing settings on our website. Email support@masterkeyprofessionaldevelopment.com only if the website will not process the cancel. Cancel stops future charges. It does not refund months already paid unless the law requires it or we agree in writing. Enrolling in a new plan does not cancel an old plan. If you move from Plus to Elite, or Elite to Plus, you must enroll in the new plan and cancel the old one.
14.2 Plus is free for 30 days from enrollment. If you do not cancel before the trial ends, you authorize RAV-AMAN LLC, doing business as Master Key Professional Development, to charge $50.00 plus applicable tax each month after that, on a recurring basis, until you cancel. Elite has no free trial. When you enroll in Elite you authorize a recurring charge of $100.00 plus applicable tax each month until you cancel.
14.3 You cancel in your account billing settings on our website. Email support@masterkeyprofessionaldevelopment.com only if the website will not process the cancel. Cancel stops future charges. It does not refund months already paid unless the law requires it or we agree in writing. Enrolling in a new plan does not cancel an old plan. If you move from Plus to Elite, or Elite to Plus, you must enroll in the new plan and cancel the old one.
15. Privacy
Use of the Website is also governed by Our Privacy Policy (www.masterkeyprofessionaldevelopment.com/privacy) which is incorporated into these Terms and Conditions by this reference. To view the Privacy Policy, please click on the link above.
16. Privacy, data use, and third-party services
16.1 We do not sell your personal information.
We share personal information with service providers that help us operate the website, deliver the courses, process payments, send emails, and run automations. These providers include Klaviyo (email and messaging) and Zapier (automation between tools), and other processors we use for hosting, payments, analytics, or support.
16.2 By creating an account, checking “I agree,” or completing checkout, you authorize us to send the information needed for those services to the providers listed above and to other service providers we use for the same purposes. Their handling of the information is governed by their own terms and privacy policies. You can review those documents on the provider’s website. We are not responsible for a third party’s terms, practices, or changes.
16.3 Use of the website is also governed by our Privacy Policy. You may contact support@masterkeyprofessionaldevelopment.com with questions about your information.
16.2 By creating an account, checking “I agree,” or completing checkout, you authorize us to send the information needed for those services to the providers listed above and to other service providers we use for the same purposes. Their handling of the information is governed by their own terms and privacy policies. You can review those documents on the provider’s website. We are not responsible for a third party’s terms, practices, or changes.
16.3 Use of the website is also governed by our Privacy Policy. You may contact support@masterkeyprofessionaldevelopment.com with questions about your information.
17. Disclaimers
17.1 We make no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service or Services.
17.2 No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.
17.3 No part of this Website is intended to constitute a contractual offer capable of acceptance.
17.4 Whilst We use reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, you are strongly advised to take responsibility for your own internet security, that of your personal details and your computers.
17.2 No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.
17.3 No part of this Website is intended to constitute a contractual offer capable of acceptance.
17.4 Whilst We use reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, you are strongly advised to take responsibility for your own internet security, that of your personal details and your computers.
18. Changes to the Facilities and these Terms and Conditions
We reserve the right to change the Website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes. If We are required to make any changes to these Terms and Conditions by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.
19. Availability of the Website
19.1 The Website is provided “as is” and on an “as available” basis. Master Key Professional Development uses industry best practices to provide a high uptime, including a fault-tolerant architecture hosted in cloud servers. We give no warranty that the Website or Facilities will be free of defects and / or faults and we do not provide any kind of refund for outages. We provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
19.2 We accept no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.
19.2 We accept no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.
20. Limitation of Liability
20.1 To the maximum extent permitted by law, We accept no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. You should be aware that you use the Website and its Content at your own risk.
20.2 Nothing in these Terms and Conditions excludes or restricts RAV-AMAN LLC’s liability for death or personal injury resulting from any negligence or fraud on the part of RAV-AMAN LLC, doing business as Master Key Professional Development.
20.3 Nothing in these Terms and Conditions excludes or restricts Master Key Professional Development's liability for any direct or indirect loss or damage arising out of the incorrect provision of Services or out of reliance on incorrect information included on the Website.
20.4 In the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions. This term shall apply only within jurisdictions where a particular term is illegal.
20.2 Nothing in these Terms and Conditions excludes or restricts RAV-AMAN LLC’s liability for death or personal injury resulting from any negligence or fraud on the part of RAV-AMAN LLC, doing business as Master Key Professional Development.
20.3 Nothing in these Terms and Conditions excludes or restricts Master Key Professional Development's liability for any direct or indirect loss or damage arising out of the incorrect provision of Services or out of reliance on incorrect information included on the Website.
20.4 In the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions. This term shall apply only within jurisdictions where a particular term is illegal.
21. No Waiver
In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.
22. Previous Terms and Conditions
In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.
23. Third Party Rights
Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and Master Key Professional Development.
24. Communications
24.1 All notices / communications shall be given to Us by email support@masterkeyprofessionaldevelopment.com. Such notice will be deemed the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
24.2 We may from time to time, if you opt to receive it, send you information about Our products and/or services. If you do not wish to receive such information, please click on the ‘Unsubscribe’ link in any email which you receive from Us.
24.2 We may from time to time, if you opt to receive it, send you information about Our products and/or services. If you do not wish to receive such information, please click on the ‘Unsubscribe’ link in any email which you receive from Us.
25. How the Plus drip works
30.1 Plus content is released on your enrollment date. Day 0 is the day you are first enrolled in Plus. Each student has her own clock. People start any day of the week.
30.2 Some items stay open from Day 0: Start here, call booking pages, community access, affiliate information, and webinar dates.
30.3 Skill chapters open over a 12-week path. After day 77 the Plus library in this course is open. Membership after that is ongoing access, community, webinars, group calls, and new material we add.
30.4 We may change release dates, titles, or the order of lessons. We will not hold back community access behind the drip.
30.2 Some items stay open from Day 0: Start here, call booking pages, community access, affiliate information, and webinar dates.
30.3 Skill chapters open over a 12-week path. After day 77 the Plus library in this course is open. Membership after that is ongoing access, community, webinars, group calls, and new material we add.
30.4 We may change release dates, titles, or the order of lessons. We will not hold back community access behind the drip.
26. Calls, coaching, and group coaching
26.1 If your enrollment includes coaching or marketing calls, you will receive the calls listed at checkout. You must schedule those calls in the first 30 days after enrollment. A missed call is not automatically rescheduled.
26.2 Call times depend on availability. We will do our best to accommodate you based on bookings. We may change call format, length, host, or scheduling method.
26.3 Calls are not legal, tax, medical, or employment advice. We do not guarantee a job, a hire, a sale, or an income number.
26.2 Call times depend on availability. We will do our best to accommodate you based on bookings. We may change call format, length, host, or scheduling method.
26.3 Calls are not legal, tax, medical, or employment advice. We do not guarantee a job, a hire, a sale, or an income number.
27. Auto-renewal, billing, and cancel
27.1 The billing and cancellation rules for Plus and Elite are set out in section 14.
27.2 Enrolling in a new plan does not cancel an old plan. If you move from Plus to Elite, or Elite to Plus, you must enroll in the new plan and cancel the old one.
28. Law and Jurisdiction
28.1 These Terms and the relationship between you and RAV-AMAN LLC, doing business as Master Key Professional Development, are governed by the laws of the State of Texas and applicable federal law, without regard to conflict-of-law rules. Federal law includes the Restore Online Shoppers’ Confidence Act for free-to-paid plans and the ESIGN Act for electronic signatures.
28.2 Before filing anything, email the other party a short written description of the problem and what you want. The parties will try to work it out for thirty (30) days.
28.3 Either party may bring an individual claim in a Texas Justice Court or other Texas court that hears small claims, in Denton County, Texas, if the claim fits that court’s limits. For other disputes, except a request for emergency injunctive relief to protect Materials or confidential information, or a claim that cannot legally be arbitrated, the dispute will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. Class, collective, and representative actions are waived to the extent the law allows.
29. License and no sharing
29.1 Videos, worksheets, scripts, exams, webinars, graphics, and other materials (“Materials”) belong to Master Key or its licensors. You receive a limited, personal, non-transferable, revocable license to use the Materials for your own education while your access is active.
29.2 You may not share your login, copy Materials for sale or for a group, upload them, post them, or teach them as your own program. Login sharing and unauthorized copying or distribution are material breaches. Master Key may shut off access immediately, keep amounts already paid except where the law requires otherwise, and pursue available remedies under United States copyright law and these Terms, including an injunction and damages.
29.2 You may not share your login, copy Materials for sale or for a group, upload them, post them, or teach them as your own program. Login sharing and unauthorized copying or distribution are material breaches. Master Key may shut off access immediately, keep amounts already paid except where the law requires otherwise, and pursue available remedies under United States copyright law and these Terms, including an injunction and damages.
30. Marketing Communications
30.1 By creating an account or enrolling in a course or membership, you agree to receive newsletters and marketing emails from Master Key Professional Development. These may include course updates, offers, webinar notices, and related messages.
31.2 You can opt out of marketing emails at any time. Use the unsubscribe link in any marketing email, adjust your preferences in your account privacy settings, or email support@masterkeyprofessionaldevelopment.com. We will process the opt-out within the time required by law.
31.3 Account, billing, and course-access emails are separate. Those continue so you can use the product you purchased. Opting out of marketing does not stop those messages.
31.2 You can opt out of marketing emails at any time. Use the unsubscribe link in any marketing email, adjust your preferences in your account privacy settings, or email support@masterkeyprofessionaldevelopment.com. We will process the opt-out within the time required by law.
31.3 Account, billing, and course-access emails are separate. Those continue so you can use the product you purchased. Opting out of marketing does not stop those messages.
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